The Tech-Driven Relationship Coach 

Mastering Success at Every Level

Harness the power of technology and proven customer success strategies to strengthen your client relationships, streamline workflows, and deliver measurable business results. Together, we’ll blend human connection with smart tools to drive adoption, retention, and growth.

Welcome

Welcome to TechSuccessCoachKen.com

If you're eager to elevate your customer success skills through technology, strategy, and human connection, you've come to the right place. I'm Kenneth Kleb, a seasoned SaaS and startup leader turned coach, committed to supporting you at every stage of the customer journey. Whether you're aiming to improve onboarding, boost adoption, engage the C-suite, or systematically grow customer advocacy, my coaching combines technical expertise with relationship-building strategies that deliver real-world results. Discover my services, book a free discovery call, and let's revolutionize your approach to customer success—one meaningful conversation at a time. 

Schedule your appointment

I help professionals master the art of blending technical expertise with customer relationships to drive real business results. With years of experience in Customer Success and technical enablement, I teach you how to translate complex product capabilities into clear customer value, foster trust across all levels of an organization, and proactively use data to uncover opportunities for adoption, retention, and expansion. My sessions focus on turning every interaction—whether it’s onboarding, a QBR, or a support escalation—into a moment that strengthens relationships and moves the business forward. If you want to be the person customers trust for both technical guidance and strategic insight, let’s connect.

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Your Success, My Service

Basic Service – Customer Relationship Foundations
$199.00

Perfect for professionals looking to strengthen their core customer success skills and blend technology with relationship building.

What’s Included:

  • Discovery & Goal-Setting: Identify your current strengths, gaps, and success objectives.

  • Customer Relationship Building: Proven techniques for building trust quickly with SMB, mid-market, or enterprise clients.

  • Tech Basics for CS: Introduction to tools (CRM, project management, communication platforms) that make client interactions smoother and more impactful.

  • Active Listening & Communication Skills: How to ask the right questions, handle objections, and maintain open communication.

  • Action Plan: Personalized next steps for immediate application in your role.

You’ll Walk Away With:

  • A relationship-building framework you can apply the same day.

  • Confidence using basic tech tools to enhance client engagement.

  • Clear goals and a plan to strengthen your customer-facing presence.

    Session Type & Value:
    60–90 min live session + actionable next steps

Strategic Tech-Driven Success
$649.00

Designed for those ready to leverage data, tools, and workflows to create measurable results.

What’s Included:

  • Advanced Onboarding Strategies: How to design onboarding that drives fast time-to-value.

  • Adoption Frameworks: Techniques to boost engagement and product usage.

  • Data-Driven Decision Making: Using analytics, reporting, and customer health scores to guide strategy.

  • Workflow Optimization: Implementing automation and tools to scale customer success.

  • Strategic Communication: Translating technical insights into meaningful business outcomes for stakeholders.

  • Templates & Playbooks: Ready-to-use materials for onboarding, QBRs, and adoption campaigns.

You’ll Walk Away With:

  • A repeatable onboarding and adoption process.

  • Playbooks for scaling client success.

  • Skills to connect technical solutions to business value, making you a trusted advisor.

Session Type & Value:

3–4 hour workshop or 2-part session, includes templates/playbooks

Advanced Service – Executive-Level Customer Impact
$2,500.00

Ideal for leaders, senior CSMs, or execs looking to operate as true strategic partners to their clients.

What’s Included:

  • Pre-Session Audit: Review of your current customer success processes, tools, and key accounts.

  • Executive-Level Communication: How to own the room in C-suite meetings, lead impactful QBRs, and influence decision-makers.

  • Retention & Expansion Strategy: Proven methods to identify opportunities, prevent churn, and drive growth.

  • Custom Playbook Creation: Tailored to your accounts, team, and tech stack.

  • Technical Deep Dives: Connecting product capabilities to strategic business goals.

  • Advocacy Building: Turning satisfied customers into active promoters.

  • 30-Day Follow-Up: Private session to track progress, refine strategies, and address challenges.

You’ll Walk Away With:

  • A fully customized customer success playbook.

  • The skills and confidence to influence executives.

  • A retention, expansion, and advocacy strategy ready for immediate execution.

Session Type & Value:

Full-day strategy + custom playbook + 30-day follow-up

About Me

Hi, I’m Kenneth Kleb — a problem-solver at heart, a connector by nature, and now, a coach dedicated to helping others master the art of blending technology with human connection.

I’ve spent my career moving between fast-paced startups and large corporations, giving me a unique perspective on what it takes to succeed in completely different worlds. At global enterprises, I learned how to navigate complex systems, influence cross-functional teams, and deliver consistent results at scale. In startups, I learned how to wear many hats, move fast, and build processes from the ground up.

In every role — whether supporting SMBs, mid-market, or enterprise clients — I saw the same truth: the most successful customer relationships happen when you blend two things — deep technical understanding and genuine human connection. That balance is what turns a good client experience into a long-term partnership.

Now, I help others do the same. Through my coaching, I guide professionals and leaders on how to use tools, data, and automation to enhance — not replace — the human touch. Whether you’re just starting in customer success or leading at the executive level, I’ll help you build strategies that drive adoption, retention, and measurable business growth.

This isn’t just about processes and metrics. It’s about creating impact — for your customers, your company, and your career.

A smiling man in a white polo shirt and beige trousers walking on a sandy beach with blue and white umbrellas and lounge chairs, with colorful hillside buildings in the background.